Returns & Refunds Policy

We hope you love your purchase! Every item is carefully handmade with great attention to detail. If for any reason, you're not completely satisfied, please read our returns policy below.

Returns

If you've changed your mind, you have the right to return your order within 14 days of receiving it under the Consumer Contracts Regulations 2013.

To be eligible for a return:

  • Items must be unused and in their original condition.
  • They should be returned in their original packaging where possible.
  • You must notify us within 14 days of receiving your order that you wish to return it.
  • Once you've notified us, you have a further 14 days to send the item back.

Unless the item is faulty or incorrect, the cost of returning the item is the customer's responsibility.

Refunds will be processed within 14 days of receiving the returned item (or proof that it has been posted).

Faulty or Damaged Items

If your order arrives damaged, faulty or you've received the wrong item, please contact us within 48 hours of delivery with your order number and clear photographs of the issue.

If the item is confirmed to be faulty, damaged or incorrect, we'll offer a replacement, repair or full refund in line with your statutory rights. We'll also cover any reasonable return postage costs.

Handmade Products

As every item is individually handmade, slight variations in colour, pattern, texture and small air bubbles (where applicable to Jesmonite) are natural characteristics of the handmade process and are not considered faults.

Personalised & Custom Orders

Unfortunately, we cannot accept returns or offer refunds on personalised or custom-made items unless they arrive faulty or damaged.

Earrings

For hygiene reasons, we cannot accept returns of earrings that have been worn or removed from their sealed packaging unless they are faulty.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

Approved refunds will be issued to your original payment method. Please note that it may take a few working days for your bank or card provider to process the refund.

Questions?

If you have any questions about your order or our returns policy, please don't hesitate to get in touch. We're always happy to help.